Returns

Returns, sorted.

No forms to print, no email tennis. Request your return from your account in about two minutes and we will take it from there.

Start your return

How it works

  • 01Sign in

    Use the email address from your order. A six digit code is sent to you, no password needed.

  • 02Pick your items

    Open the order, choose what you are sending back and tell us why.

  • 03Wait for your email

    You get a return reference straight away. Once approved, we email you the correct return address and instructions.

Important: please do not post anything until your approval email arrives. Depending on the brand, returns go to different addresses. Sending an item to the wrong place will slow your refund down.

The short version

  • 14 days to change your mindYou have 14 days from delivery to request a return if an item is not for you, then 14 days to send it back once approved.
  • 30 days of faulty item coverIf something arrives damaged or develops a fault within 30 days, you get a full refund. Your statutory repair and replacement rights continue after that.
  • Unused means full refundChange of mind items returned unused and in original packaging are refunded in full. If an item has been mounted or used beyond simply checking it, we may deduct up to 20 percent to reflect the reduced value.
  • Return postageFor change of mind returns you cover the postage. If the item is faulty or we sent the wrong thing, we sort the return shipping at no cost to you.
  • RefundsRefunds go back to your original payment method within 14 days of the item reaching us and passing inspection.
  • Faulty or damaged?After submitting your request, email photos of the issue to support@blnce.uk with your order number so we can approve it faster.

Where your item goes

Some brands come straight back to us in the UK. Others are returned directly to the manufacturer, and we arrange that with them on your behalf. Either way your approval email will contain the exact address and any reference numbers you need, so there is nothing for you to figure out.

This policy sits alongside your statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, and nothing here reduces them. Change of mind returns are accepted where the request is made within 14 days of delivery. Deductions for diminished value only apply to change of mind returns showing handling beyond what would be reasonable in a shop. Questions about any of this: support@blnce.uk.